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General Management

What is Process Management?

Process management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet a goal. In project management, process management is the use of a repeatable process to improve the outcome of the project.  

Process management is a method to manage the project by breaking it down into its key elements. Process management allows for a structured and systematic and cyclical approach to plan, do, check and adapt all project work. A process is a set of actions or activities that must be performed in order to achieve results. For example, managing information in a project can be seen as a process; and in that process the project manager will identify all the activities, roles, responsibilities, and techniques required to achieve a result in the most effective manner.
 
Before the project implementation starts, the project manager must ensure that the work is defined in terms of the overall objectives, deliverables, scope, assumptions, risks, organization, etc.; and that a schedule is prepared that shows how to will deliver the work. Once the project starts, the project manager must successfully manage and control the work, including:
 
Proactively managing scope to ensure that only what was agreed to be delivered
Tracking the project schedule and monitoring delays
Managing the project budget and costs
Ensuring that the work or services delivered are of acceptable quality
Developing the competencies and skills of the project team
Proactively disseminating project information
Building relationships with stakeholders
Identifying, managing and mitigating project risks
Managing the project contracts.
 
Each process describes the steps to identify, assign, verify, and adapt the project work more effectively to ensure the project is successful in delivering its intended results. To manage the project management processes, a project manager should be well organized, have great follow-up skills, be process oriented, be able to multitask, have a logical thought process, be able to determine the root causes of problems, and have good analytical skills.
 
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”   W. Edwards Deming

 

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